When you bring in security support, you want to be sure that you’re engaging with the best. We pride ourselves on our standards of service and our client satisfaction scores.
So we’ve decided to formalise our service guarantee, by introducing our Samsic Security ServQual Values.
These values are our promise to our clients, so you can always be certain of the standards we deliver.
Reliability
Our expert officers will dedicate themselves to protecting your people, property, and assets. We have 99.9% shift fulfillment, so you know that you can rely on our officers to work round the clock to ensure the safety and security of your business, through Covid and beyond.
Responsiveness
Our SIA-qualified, expert security teams are responsive to need, 24 hours a day, 7 days a week.
We pride ourselves on our high levels of contract manager engagement because we know that open communication lines mean issues get sorted quickly, teams are happier and more effective, and clients know they don’t need to worry.
Assurance
When you decide to take on a security service, you want to be assured that you’re going to be well taken care of and that your money is being well spent. That’s why our managers fully engage with our officers and our clients to make sure our security offering is on the money. And our end-to-end security monitoring solution, SamTech, gives you full officer accountability, in real-time.
Empathy
We know that the quality of our service is reliant on our operatives, which is why we go all out to make sure they are happy and engaged. As a result, we consistently have staff engagement scores of above 75% and we have amongst the lowest attrition rates in the industry, at 9%. Because we know the better we look after our officers, the better they look after you.
Tangibles
Our tangibles speak for themselves:
- Our end-to-end patrolling and monitoring innovation, SamTech, for improved transparency
- Top 5% ACS score from SIA
- NACOSS Gold standard installation and monitoring
- Full HR, finance, and admin support from our Midlands HQ
- Directly employed and trained Samsic operatives
- Internation backing from the Samsic Group, reaching across Europe and beyond
Our ServQual values are our way of making sure that we’re always delivering a standard of service quality that blows our competitors out of the water.
