Case Study

Keppie Design is an architecture, planning and interior design practice in central Glasgow. We provide daily cleaning services to their smart contemporary office space of around 30 staff.

Keppie has a hybrid working model, where their people are office-based for 3 days per week, and work from home for 2 days. Our goal is to make those 3 office days ‘count’ by keeping Keppie’s HQ sharp, fresh and hygienic, offering their staff and visitors an optimal user experience.

The Challenge

The client’s requirement was to support and maintain the high standards in this contemporary office space, in the wake of the pandemic.
The challenge that we faced at the beginning of the contract was Keppie’s hybrid working model (3 days per week), which means recruitment, engagement and retention of committed cleaning staff would be a primary requirement.

More robust leadership and customer engagement were required to consolidate working relationships between all stakeholders.
Enhancing Keppie’s sustainability framework was something we needed to factor into our solutions, as well as daily cleaning across all primary areas of the site, from reception areas to external facades.

The Solution

To fulfil Client’s high standards and consistently provide excellent customer experience, we implemented our Workspace Hygiene solution, which maintains a safe, clean and hygienic environment through organised workflow methodology, avoiding cross-contamination. We’ve created predictive cleaning models and frequencies based on actual building use.

We put together dedicated cleaning teams, each focusing on an individual building. By doing this, they are able to provide accountability and responsibility for all service outcomes of a specific area. A deep clean and hygiene fogging treatment at the start of the contract set the standard we seek to maintain.

We boosted employee engagement and retention through various initiatives and incentives:

• We created a unique personal development plan for our cleaning staff. This includes BICSc-accredited training and recognised qualifications tailored to their role at Keppie, and to their ambitions for career development. We deliver these resources via our interactive Learning Management System (LMS), available anytime via an individual’s device.
• We promote staff financial wellbeing and quality of life with Wagestream and Samsic Rewards that provides colleagues with early access to a proportion of their salary, helping them to manage cashflow across the month rather than having to wait until the monthly pay-day. Samsic Rewards is a voucher scheme which helps Samsic colleagues reduce everyday expenses via discounts with major retailers. It also provides meaningful support through tailored benefits, financial advice, wellbeing solutions and more.
• Robust leadership comes from our local Contract Manager, overseeing recruitment, training, development, staff cover, compliance, and more. Our Regional Manager is available for escalations and broader strategy improvement.

We put together dedicated cleaning teams, each focusing on an individual building. By doing this, they are able to provide accountability and responsibility for all service outcomes of a specific area. A deep clean and hygiene fogging treatment at the start of the contract set the standard we seek to maintain.